Terms & Conditions | Kissamos Bay Hotel

Scope of Application

These Terms and Conditions shall govern any accommodation agreements or any other related contracts entered into between the hotel and the guest, and any matters not stipulated in the Terms and Conditions shall be governed by law and generally established customs.
Any usage guidelines and precautions（hereinafter collectively referred to as “Rules”）presented by the hotel in connection with these Terms and Conditions shall, in addition to the Hotel Rules and Regulations established by the hotel and kept in guestrooms, constitute a part of these Terms and Conditions.
Notwithstanding the preceding paragraph, any special agreements provided by the hotel within the scope permitted by law and customs shall take precedence.

Application for an Accommodation Agreement

Those applying for an accommodation agreement at the hotel shall provide the hotel with the following information.
1. Guest name and telephone number
2. The date of stay and estimated time of arrival
3. Accommodation fees
4. Other information the hotel deems necessary
In the event that a guest requests to extend their stay beyond the date listed in（2）of the preceding paragraph, an application for a new accommodation agreement is deemed to have been made at the time the request was made.

Establishment of the Accommodation Agreement

The accommodation agreement shall be established when the hotel accepts the application set forth in the preceding paragraph. However, this does not apply when the hotel proves it has not accepted the application.
When an accommodation agreement has been established as per the provisions of the preceding paragraph, the guest must pay a deposit (or the full amount) set by the hotel by the deadline designated by the hotel.
The accommodation agreement shall cease to be effective when the guest fails to pay the deposit set forth in Paragraph 2 by the deadline designated by the hotel. However, this is limited to cases in which the hotel notifies guests of a deposit deadline.

Refusal or termination of Accommodation Agreements

This hotel may refuse to enter into an accommodation agreement by its own descression and how the hotel sees fit.

The Guest’s Right to Terminate the Accommodation Agreement

Guests may request that the hotel terminate the accommodation agreement.
If the accommodation agreement is terminated in full or in part for reasons attributable to the guest, the hotel shall charge a penalty of 50% of booking fee. (This rule does not apply when the guest booked a package)
If the guest does not arrive by 10 pm or two hours after a scheduled arrival time arranged in advance on the day of their stay without contacting the hotel, the accommodation agreement may be deemed to have been terminated by the guest.

Guest Registration

Guests must register the following information at the front desk on the day of their stay.
1. Guest name, age, gender, address, contact telephone number, and occupation　
2. Departure date and planned departure time
3. Other information deemed necessary by the hotel
International guests are required to present a scan or copy of their passport.

Guestroom Hours

Guestrooms may be used from 3 pm to 11 am the following day.

Compliance with the Hotel Rules and Regulations

Guests shall comply with these Terms and Conditions as well as Rules while staying at the hotel. These rules and regulations include any act from a guest that can harm the property or reputation of the hotel including harming any other guest, emploee or staff member. This does not only include physically but emotionally aswell.

Hours

Hours for the front desk, cashier, and other major facilities of the hotel are as follows. For detailed information on hours for other facilities, please see the attached pamphlet, signs throughout the hotel, or the service directory in the guestrooms.
1. Closing time, front entrance: 24 hours/day
2. Front desk: can be reached by phone as there will not be someone at front desk at all times.
The hours in the preceding clause may be temporarily changed when doing so is necessary and unavoidable. The hotel shall take appropriate measures to notify guests of such changes.

Hotel Liability

The hotel shall compensate the guest for any damages arising from failure to execute the accommodation agreement or its related agreements. However, this shall not apply when damages are caused by reasons not attributable to the hotel.
The responsibility to provide guests with a room on the part of the hotel starts when the guest checks in at the front desk of the hotel and ends at the checkout deadline.
The hotel is enrolled in hotel liability insurance to protect against fire and other disasters.
If the hotel is unable to provide a guestroom according to the agreement, the hotel shall, with the understanding of the guest, strive to find accommodations at another hotel with as similar conditions as possible.
Notwithstanding the preceding paragraph, if the hotel is unable to find other accommodations, the hotel will pay compensation equivalent to the penalty, which will be allotted to damages. However, this compensation will not be paid when inability to provide a guestroom is for reasons not attributable to the hotel.

Storing Guest Luggage and Belongings

The hotel shall store guest luggage arriving before its owners only when an arrangement has been made in advance, and shall hand it to the guest during check-in.
In the event that luggage or personal belongings are left unattended at the hotel after the guest has checked out, the hotel will, in principle, wait for the owner to contact the hotel for further instructions. If the owner fails to provide instructions or if the owner is unknown, valuables and items containing personal information will be delivered to the nearest police station within seven（7）days of the date of discovery, while other items will be disposed of three（3）months from the date of discovery. The same shall apply to items not taken in by the police. Please be aware the food, drink, cigarettes, magazines, and other items detrimental to sanitation will be disposed of on the same day.

Housekeeping

When a guest stays in the same room for two or more consecutive nights, housekeeping will be performed only upon request of the guest.
Even if we receive a request stating that housekeeping is not required, housekeeping will be performed every fourth night to maintain sanitary conditions. However, the hotel retains the right to clean guestrooms at any time if it is deemed necessary. Guestrooms may also be entered on days other than cleaning days for maintenance, legal inspections, and emergencies.
The guest shall not be able to refuse the housekeeping set forth in the preceding paragraph.

Computer Networks

Guests shall use computer networks at the hotel at their own risk. Service may be interrupted or terminated due to system failure or other reasons without prior notice. The hotel shall not be liable for any loss or damage incurred as a result of service interruption due to system failure or any other reason when using computer networks.
If the guest uses hotel computer networks in a way deemed inappropriate by the hotel that may cause or has actually caused damages, the hotel will demand that the guest cease use immediately and compensate for any damages incurred.

Parking Liability

The hotel does not own the spaces designated for guests to park their vehicles, therefor, regardless of whether the guest has deposited the keys with the hotel, and the hotel shall not be held liable for management of the vehicle.

Exemptions

The hotel shall be exempt from liability when an exemption set forth in these Terms and Conditions or the Rules and Regulations applies.

Changes to the Agreement

These Terms and Conditions are subject to change without notice. Check the official website for the latest information.
Use of the hotel by the guest after changes to these Terms and Conditions constitutes consent to the amended agreement.
Notwithstanding the preceding paragraph, the provisions prior to the change shall apply to accommodation agreements concluded prior to the change of these Terms and Conditions.

Severability

Even when a portion of these Terms and Conditions or other Rules is deemed legally invalid, the remaining provisions shall remain valid.
Even when a portion of these Terms and Conditions or other Rules is deemed invalid or revoked in relation to a particular guest, the Terms and Conditions and other Rules shall remain valid for all other guests.

Preferred Language, Governing Law and Jurisdiction

The English version of these Terms and Conditions and other Rules shall be the original document. Even when translations are provided to guests for reference, only the original Japanese document shall be contractually valid, and the translated document shall have no validity whatsoever. The laws of the Hellenic Republic and the European Union have exclusive jurdistiction.

Good Faith Negotiation

The hotel and guest shall negotiate in good faith to resolve any problems arising in connection with use of the hotel that cannot be resolved under these Terms and Conditions.

Appendix 1. Breakdown of Accommodation Fees（Related to Articles 2（1）and 12（1））

Breakdown

Total Amount PayableRoom Rate（1）Basic accommodation fee（room rate（and room rate + breakfast or meal fees））

Additional Fees（2）Additional meals（excluding those in（1））

Taxesa. Consumption tax
b. Accordance tax（based on prefectural ordinance）
c. Bathing tax（hot spring resorts only）

Appendix 2. Penalties（as per Article 6 Paragraph 2）...for Hotel

Date that notice of cancellation was receivedNo showSame dayPrevious day

Penalty Rates100%80%20%

Notes

Percentages are the ratio of the penalty charge to the basic accommodation fee.
If the length of stay is shortened from the original agreement, the hotel shall charge a penalty of one day（the first day）, regardless of the number of days the length of stay was shortened.
A separate penalty policy established by the hotel may apply to agreements for group plans（15 or more guests）or accommodation plans sold online. In such cases, the applicable penalty policy shall prevail over these Terms and Conditions.

＜Hotel Rules and Regulation＞

We ask that guests abide by these Hotel Rules and Regulations to ensure that the hotel remains a public space and to ensure the safety and comfort of our guests (including daytime guests using rooms for teleworking, etc.; the same shall apply hereinafter). Guests who fail to abide by these rules may be refused further lodging or use of the hotel's facilities. Such guests may also be asked to pay for any damage caused to fixtures or equipment within the hotel.

＜Prohibited Actions＞

Do not use guestrooms for purposes other than lodging without permission from the hotel.
Do not use open flames for heating or cooking in the guestrooms, corridors, or other common areas.
Do not smoke in non-smoking rooms (including smoking with e-cigarettes, heat-not-burn-tobacco, etc.). If smoking or cigarette butts are found in anon-smoking room, we will charge to the guest 200 euro as room cleaning fee and room damage compensation in addition to the room charge. Do not smoke in bed or other areas prone to catching fire, even when staying in a smoking room.
Use the lobby to meet with outside visitors. Do not invite outside visitors into your guestroom.
Do not move equipment or fixtures within the hotel or guestrooms from their designated locations without reason.
Do not change or modify the current state of equipment within the hotel or guestrooms without permission.
Do not enter storage rooms, machinery rooms, emergency stairs (except during emergencies), or other staff-only areas.
Do not bring the following items into the hotel:
a. Animals (1 dog is allowed if you received pre approval from the hotel. The dog must be under 9kg and you will be charged a non - refundable 20 euro, excluding assistance dogs for the disabled), cats, birds, and other animals, or pets in general
b. Items that emit a foul or strong odor
c. Excessively heavy objects or an excessive amount of objects
d. Guns, swords, or other weapons
e. Explosives, volatile oils, or other items that are flammable or easily ignited
f. Other items deemed a threat to the safety of other guests
Do not shout, sing, act in a way that causes powerful shaking or a commotion, or otherwise pose a nuisance or cause discomfort to other guests.
Do not engage in any gambling, immoral acts, or acts that disrupt public safety within the hotel or guestrooms.
Do not distribute advertisements or promotional materials, sell goods, or conduct business without permission.
Do not distribute leaflets, petition for signatures, engage in political or religious activities, hold meetings, display group or organizational power, or aid or abet such activities without permission.
Do not bring or park propaganda trucks, modified cars, or any other style of vehicle that the hotel deems may cause discomfort or inconvenience to other guests.
Do not leave personal belongings in the corridor or lobby.
Photography or filming that may pose a nuisance to other guests within the hotel or guestrooms is strictly prohibited.
Do not photograph or film the inside of the hotel for business purposes without permission from the hotel.
Assault, injury, threats, extortion, fraud, obstruction of business, unreasonable demands through intimidation, and any similar acts are prohibited.
Do not engage in any other acts deemed inappropriate by the hotel.